Free returns apply to retail customers who have purchased directly from StephenJosephGifts.com. Returns will be repaired, replaced, or refunded (at our option) at no charge. For USA orders we offer free returns within the 30 day manufacturer’s warranty. Outside of the 30 day window shipping charges may apply. Please contact us first to verify the warranty is still applicable and for authorization. We will not accept returns that have not been authorized by us.
Please note: Any foreign (outside the USA) orders placed directly with StephenJosephGifts.com must pay shipping, handling, and any import or export related expenses for both directions of the shipment.
*When a recall or known manufacturing defect is issued– we will replace or repair the items up to 1 year after purchase date regardless if the item was purchase through a third-party seller or directly through StephenJosephGifts.com. Please contact us to discuss these issues.
If you received a damaged item, please contact us immediately at firstname.lastname@example.org or call our customer service team at 1-800-725-4807 (M-F, 8am-5pm CST). This includes defective merchandise, or items damaged during shipping.
• Return Item Form
• Damage Claim Form
Phone: (800) 725-4807