Q: I am an existing customer. How do I log in?
Q: Are your products safety tested and certified?
Q: Am I able to purchase products online?
Q: Can Stephen Joseph Gifts do custom artwork for a specific location (zoos, aquariums, resorts, landmarks, etc…)?
Q: I am a new customer. How can I get a password?
Q: Is it safe to use my credit card?
Q: How do I check my order status?
Q: What if the item I want is out of stock?
Q: What is your minimum order?
Q: I need to return some items. How do I request a return?
Q: How can I get images to use on my website?
Q: How long does it take to process & ship my order?
Q: What are Stephen Joseph's terms & conditions?
Q: I am an existing customer. How do I log in?
A: Your user name is your Customer Number, which can be found on any packing slip or invoice you have received from us. It will consist of three letters followed by three numbers. Your password will be the contact phone number we have on file, which can also be found on your packing slip or invoice. Please enter numbers only. No dashes or spaces.
Q: Are your products safety tested and certified?
A: Yes, indeed they are! We work to maintain the highest level of customer satisfaction and safety. You can find safety information about each specific product and design by visiting our safety pages. These will be updated fairly regularly, so be sure to check back with us often!
Q: Am I able to purchase products online?
A: Yes! You can access our online store by going here and logging in with your customer number and phone number.
Q: Can Stephen Joseph Gifts do custom artwork for a specific location (zoos, aquariums, resorts, landmarks, etc…)?
A: Yes. Please contact Shawn Shofner at 1-800-725-4807 or email him at shawns@stephenjosephinc.com for questions.
Q: I am a new customer. How can I get a password?
A: Currently, passwords are available for existing customers only. New customers please e-mail us at help@stephenjosephinc.com or call us at 1-800-725-4807 so that your account can be submitted for approval.
Q: Is it safe to use my credit card?
A: Placing an order online or paying invoices on our site is just as safe, if not safer, than giving your credit card number over the phone. Your personal information and credit card details are transmitted using 128-bit encryption with Secure Sockets Layer (SSL) technology. This is the industry standard for secure online transactions.
When you enter the part of the site that accepts your credit card information, you will be switched to a secure site and a lock icon will appear on the bottom of your web browser. You can learn more about SSL at www.SSL.com.
Q: How do I check my order status?
A: You will receive a shipment confirmation e-mail that will include a link to view shipment tracking information. Please keep this e-mail on hand, until receipt of your order, as the link will refresh shipment information.
Q: What if the item I want is out of stock?
A: If an item is out of stock, you may not be able to order the product. Please call our offices at 800.725.4807 for specific product information and to place special orders.
Q: What is your minimum order?
A: Minimum orders must be $150, or will be subject to an under-minimum fee. The only exception to this rule is Small Talk Magnet reorders - there is no minimum dollar amount for these products.
Q: I need to return some items. How do I request a return?
A: Call our offices at 800.725.4807 in order for the RMA and/or call tag request. We do not issue credit for products that are returned without an RMA.
Q: How can I get images to use on my website?
A: Please contact us at 1-800-725-4807.
Q: How long does it take to process & ship my order?
A: We strive to process all faxed orders within 48 hours & we ship within 48 hours of the order being complete & ready to ship. Orders can be delayed if we do not have correct or up-to-date payment information, so please include your payment method on all orders.
Q: What are Stephen Joseph's terms & conditions?
A: Stephen Joseph Terms
In order to establish and maintain an account with Stephen Joseph, the following conditions must be met at all times:
Any individual and/or business must own and/or operate a commercially zoned, retail store front or have an established online business that has been pre-approved by Stephen Joseph Inc. Online retailers must submit their web site to the company for approval prior to offering any SJ items for online sales. Once approved you must not advertise our products to any individual or entity for a price less than keystone (100% markup) of our regular wholesale price published in our most current catalog. The retailer must not reproduce any of our designs and/or images without previous written consent. All designs and/or images on stephenjosephinc.com are the sole property of SJ and must be stated as such on any website and/or publication you may use. All designs and/or images are to be used in a positive manner consistent with high standards. To obtain a jpeg of images please contact customer service. Any retailers that do not follow these policies will be immediately placed on hold, and no further orders will be released until the retailer is in full compliance.
Initial orders should be paid by credit card* (we accept MC or Visa). These terms will remain in effect until credit references and banking information are submitted and approved for N30 Terms. Please allow 2-4 weeks for all credit approval. Accounts over 30 days will be charged 1.5% interest per month on the past due amount plus a collection fee. Refused shipments are subject to all freight charges, MC/Visa charges and a $10 handling fee. All returned checks are subject to a $40.00 service charge and the account will automatically be changed to MC/Visa. A $10.00 service charge will be applied to all below minimum orders.
*If paying with Visa or MC, please have CC#, expiration date and Security Code available when placing orders. Orders will not be processed until we receive complete payment information.
Stephen Joseph Return/ Claim Policy
Shortage or defective merchandise claims must be made within 30 days of receipt of goods. Return authorization must be issued by Stephen Joseph customer service before returning any item. Stephen Joseph reserves the right to return and repair defective merchandise, if applicable. Only verified defective merchandise or merchandise not in agreement with the purchase order will be credited. Return of stock items that are not the fault of Stephen Joseph will incur a 25% restocking fee. A credit memo will be issued on all returns. No cash refunds will be issued. All returned merchandise without defects must be in the product’s original packaging and be free of all pricing stickers, sku’s, hanging tags, etc. not belonging to Stephen Joseph.
Stephen Joseph Online Retailer Policy
Stephen Joseph Gifts requests that online retailers submit their web site to the company for approval to sell our products prior to offering any SJ items for online sales. Once approved, web site sellers must agree to keystone product as well as purchase a jpeg of images to place on their web site. Any online retailers that do not follow these policies will be immediately placed on hold, and no further orders will be released until the retailer is in compliance.
Stephen Joseph Shipping and Backorders
Orders will be shipped as complete as possible. All backorders will be shipped as soon as possible unless a backorder cancellation date is given by the customer. Any backorders below $50.00 or over 90 days old are automatically cancelled unless otherwise requested by the customer. All backorders will be shipped using the original form of payment and will be subject to freight charges. Stephen Joseph ships by UPS and FedEx unless otherwise instructed. UPS and FedEx shipments will be prepaid and billed on the invoice. All customers shipping on their own shippers’ account are subject to a $2.50 per box charge. F.O.B. Lubbock, Texas. Shipment of items is usually within one week from receipt of order in our office throughout the majority of the year on accounts with established credit or orders paid by CC. All incorrect addresses given will be subject to additional freight charges. Please allow additional time for order processing during Back to School season.
Namedrop Minimum
If requested, Stephen Joseph will provide a namedrop on certain products with a minimum order required of 36 pieces per design. Namedrop fonts and colors will be determined by Stephen Joseph Gifts. Stephen Joseph Gifts reserves the right to alter namedrop fonts and colors without prior notice.
Pricing for namedrops will be as follows:
Printed - $0.50 per item
Embroidery - $1.00 per item
Shipping: We ship by UPS or FedEx unless otherwise instructed. F.O.B. Lubbock, Texas. UPS and FedEx shipments will be prepaid and billed on the invoice. All customers shipping on their own shippers’ account will incur a $2.50 per box charge.
Order Delivery: Shipment of items is usually within one week from receipt of order in our office on accounts with established credit or orders paid by CC. All incorrect addresses given will be subject to additional freight charges.
Online Ordering Process: We invite our retailers to order online at www.stephenjosephgifts.com! Use your customer number as your login and your telephone number (area code with no dashes or spaces) as your password. Please call customer service at 800-725-4807 with any questions or further instruction.
Copyright: All designs are copyrighted by Stephen Joseph Inc. 2010.
Thank you for your interest in Stephen Joseph!